Customer Relationship Manager

Job Summary:- We are looking for a dynamic and result-oriented Relationship Manager to drive Home Loan and Loan Against Property (LAP) sales. The ideal candidate should have strong experience in open market sourcing, DSA/channel management, and customer relationship management. The role requires achieving business targets while maintaining high-quality customer service and compliance standards.

• Key Responsibilities:-
• Source Home Loan and LAP business through open market, DSAs, connectors, builders, brokers, and referral channels.
• Develop and maintain strong relationships with DSAs, real estate agents, builders, and channel partners.
• Generate new business opportunities and achieve monthly disbursement targets.
• Handle customer meetings, understand financial requirements, and recommend suitable loan products.
• Coordinate with Credit, Operations, Legal, and Technical teams to ensure smooth loan processing and timely disbursement.
• Ensure complete KYC documentation and adherence to company policies and regulatory guidelines.
• Monitor the sales pipeline and provide regular updates through MIS reports.
• Maintain high customer satisfaction by providing end-to-end support throughout the loan journey.
• Conduct market visits to identify new business opportunities and strengthen the company's market presence.
• Key Skills RequiredStrong knowledge of Home Loan and LAP products.
• Experience in open market sourcing and DSA/channel partner management.
• Good understanding of mortgage lending and documentation.
• Strong relationship-building and negotiation skills.
• Excellent communication and customer handling abilities.
• Target-driven mindset with the ability to work independently.
• Eligibility CriteriaGraduate in any discipline (MBA preferred).
• 2–6 years of experience in Home Loan and/or LAP Sales.
• Experience with Banks, Housing Finance Companies (HFCs), or NBFCs preferred.
• Existing network of DSAs, connectors, builders, or referral partners will be an added advantage.
• Key Performance Indicators (KPIs)Monthly Home Loan & LAP disbursement targets.
• Lead generation and conversion ratio.
• DSA/Connector activation and productivity.
• Customer acquisition and retention.
• Portfolio quality and compliance.
• Turnaround Time (TAT) for loan processing.
• Compensation & BenefitsCompetitive Fixed Salary
• Attractive Performance-Based Incentives
• Travel Reimbursement (as per company policy)
• Career Growth Opportunities
• Employee Benefits as per Company Policy