Customer Care Executive

Job Description – Customer Care ExecutiveCompany: Dabster International Pvt. Ltd.

Job Title: Customer Care Executive

Location: Rajkot, Gujarat

Job Type: Full-Time

Job OverviewWe are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer inquiries, resolve issues, and ensure a positive customer experience.

• Key ResponsibilitiesHandle customer inquiries through phone calls, WhatsApp, email, chat, and other communication channels.
• Provide accurate information regarding products, orders, payments, returns, refunds, and services.
• Resolve customer complaints and issues professionally and within the required time.
• Follow up with customers on pending queries and complaints.
• Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to resolve customer issues.
• Maintain proper records of customer interactions and complaints.
• Escalate complex or unresolved issues to the concerned senior or department.
• Ensure timely updates and follow-ups for all open customer cases.
• Maintain a polite, professional, and customer-friendly approach.
• Required SkillsGood communication skills in Gujarati, Hindi, and English.
• Strong listening and problem-solving skills.
• Ability to handle customer complaints patiently and professionally.
• Basic computer knowledge.
• Familiarity with CRM, Excel, WhatsApp, and customer support tools.
• Good typing and communication skills.
• Strong follow-up and coordination abilities.
• QualificationGraduate or Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.

Preferred ExperienceExperience in Customer Care, Customer Support, Telecalling, or Customer Service will be preferred.

• Preferred QualitiesPositive attitude and customer-first approach.
• Patience and empathy.
• Ability to work under pressure.
• Good teamwork and coordination skills.
• Responsible and punctual.

Salary: As per company standards and candidate experience.