Collection Officer/ Specialist

Roles and Responsibilities

●Follow-up with customers for recovery of overdue amounts through field visits to customer’s addresses

 ●Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal

 guidelines, by the SOPs provided by the company

 ●Start timely field visits in the morning and adhere to regulated timelines of 8AM- 7PM, performing the

 duty with utmost sincerity, dedication & integrity

 ●Ensure genuine and timely feedback is filled on App for each case, and update any new customer

 information on the App

 ●Ensure that the weekly/monthly collection target is met

 ●Update the status of repayments and raise any on-ground issues to the field collection manager in a

 timely and cordial manner

Eligibility Criteria

●Graduate/Undergraduate anyone can apply

 ●1-5 years of experience in Field sales/Recovery (Loan/Finance(BFSI)only).No Fresher

 ●Fluent and proficient in communication in the local language

 ●Take responsibility of effectiveness and timely completion of work

 ●Understanding of the Loan process and documents as informed in training

 ●Planning, organizing, and time management skills along with the ability to prioritize tasks/visits

Mandate Keyskills

Gender: Male

 Age: Below 38 years

 Android smartphone is mandate. no ios/windows smartphone

 Own two-wheeler along with valid driver’s license

 Document proof of highest educational qualification

 Document proof of previous company- payslips/ offer letter / relieving letter/ ID card

 Candidate should be from required pincodes/ must be a localite.

 Previous experience: Loan collections experience is preferred, or min. 1 year of on-field experience that includes negotiation/ sales (Ex: Insurance/credit card field sales or other roles). Roles like Delivery boy etc. are not allowed as they do

 not have negotiation skills.