Freight Forwarding

Key Responsibilities:

• Promptly handle all sales inquiries (General Cargo, DG, Reefer, Special Equipment, DDU, DDP) via email and phone, including rate requests and updates.
• Maintain an enquiry log and provide daily updates on all incoming inquiries.
• Share vessel schedules as per client or agent requirements.
• Follow up on inquiries, obtain feedback on quoted rates, and incorporate market inputs.
• Negotiate rates with carriers based on target pricing and market conditions.
• Record and analyze inquiries in daily reports to strengthen carrier negotiation strategies.
• Develop and maintain strong relationships with carriers to ensure faster responses and competitive pricing.
• Handle urgent rate quotation requests efficiently and within timelines.
• Expand and diversify the carrier network to reduce dependency on any single carrier.
• Monitor and evaluate carrier responsiveness and service quality.
• Achieve cost optimization targets, including up to 10% savings where feasible.
• Secure timely space releases from carriers.
• Provide regular updates to clients on services across Thailand, Malaysia, Indonesia, Canada, and the USA.
• Ensure high levels of client satisfaction through clear communication and timely service delivery.
• Control and minimize operational costs through efficient resource utilization.
• Oversee smooth and efficient execution of Sea Freight Operations.
• Review and approve carrier invoices; resolve discrepancies on the same day.
• Monitor shipments with month-end ETD / early next month ETD; verify rates, update agents, and take corrective actions.
• Ensure timely issuance of invoices to international agents.
• Respond promptly to agent escalations and proactively provide solutions.