Front Desk Manager

Job Summary:

• Primax Hospital is looking for an experienced and organized Front Desk Manager to oversee all front desk operations. The ideal candidate will be responsible for ensuring smooth patient handling, managing reception staff, and delivering a high standard of customer service to all patients and visitors.

Key Responsibilities:

• Manage and supervise all front desk and reception activities
• Ensure efficient patient registration, billing coordination, and appointment scheduling
• Handle patient inquiries, complaints, and feedback professionally
• Maintain proper records and documentation of patient visits
• Coordinate with medical and administrative departments for smooth operations
• Train, guide, and monitor front desk staff performance
• Ensure adherence to hospital policies, SOPs, and patient service standards
• Manage daily reports, MIS, and front desk workflow efficiency
• Handle emergency situations calmly and direct patients accordingly

Requirements & Qualifications

• Bachelor’s degree in Hospital Administration, Business Administration, or related field
• Minimum 3–5 years of experience in hospital front desk/reception management
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Good knowledge of hospital management systems (HMS)
• Ability to multitask and work in a fast-paced environment
• Professional appearance and patient-first attitude

Key Skills:

• Patient Handling & Customer Service
• Team Leadership
• Communication & Coordination
• Problem-Solving
• Time Management
• Basic Computer & Reporting Skills