Customer Care Executive

We are hiring a Customer Care Executive to manage customer interactions across multiple channels, including handling incoming calls, responding to query calls, and managing messages on WhatsApp and other social media platforms. The role involves assisting customers with product-related queries, resolving complaints, and efficiently managing return and exchange requests, including tracking product returns and exchanges. The candidate will coordinate with internal teams to ensure quick resolution of issues and maintain a high level of customer satisfaction through prompt and professional communication. The working hours will be either 10:00 AM to 7:00 PM or 11:00 AM to 8:00 PM, with flexibility based on mutual agreement, and a lunch break will be provided (we usually have lunch together as a team). The ideal candidate should have good communication skills, basic computer knowledge, and the ability to handle multiple conversations simultaneously with a problem-solving approach. The company will provide a laptop and mobile device, and the candidate should have basic internet connectivity.