Merchandiser

Key Responsibilities1. Customer Communication & Follow-Up

• Provide daily updates to customers regarding order status and production progress.
• Communicate sampling status, approvals, comments, and pending requirements.
• Share courier dispatch details for samples and documents.
• Update customers on finished goods dispatch schedules and shipment details.
• Coordinate with customers to ensure timely responses and approvals.

2. Order Management

• Handle day-to-day customer correspondence through email, phone, and messaging platforms.
• Maintain accurate records of all customer orders and requirements.
• Track order milestones from sampling to final shipment.
• Follow up internally with production, planning, quality, and dispatch teams for status updates.

3. Sampling Coordination

• Maintain records of all sample requests received from buyers.
• Coordinate sample development with relevant departments.
• Track sample submissions, approvals, rejections, and buyer comments.
• Ensure timely dispatch of samples as per customer requirements.

4. Documentation & Filing

• Maintain systematic filing of:
• Buyer inquiries and requirements
• Sample requests and submissions
• Order confirmations
• Approval records
• Courier receipts and dispatch documents
• Customer communications and correspondence
• Keep both physical and digital records updated and organized.

5. TNA (Time & Action) Management

• Prepare and maintain TNA for every order.
• Monitor all critical activities against planned timelines.
• Follow up with concerned departments to ensure deadlines are met.
• Highlight delays and potential risks to senior management.
• Update TNA regularly and share progress reports.

6. Reporting & MIS

• Prepare daily order status reports.
• Maintain sampling trackers and dispatch trackers.
• Update management on pending approvals, critical orders, and customer requirements.
• Generate reports related to order progress and delivery commitments.
• Required SkillsGood communication and email drafting skills.
• Strong follow-up and coordination abilities.
• Proficiency in MS Excel, Word, and Outlook.
• Good organizational and filing skills.
• Attention to detail and ability to handle multiple orders simultaneously.
• Basic understanding of garment/textile merchandising processes.