Customer Experience Center Officer

CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service

Job Role:

• Handling customer queries / complaints primarily on emails.

• Adhere to agent-level Service Level Agreement (SLAs) specific by the process.

• Ensure adherence to time schedules (Turn Around Time).

• Complete the logs specified by the process (End-of-day target).

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process.

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

• Provide inputs to improve work procedures that can enhance overall team performance.

Job Requirements:

• Willingness to learn and a flair for knowledge.

• Attitude of continuous improvement.

• Excellent communication skills – Written & Verbal.

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

• Graduate.

• Willing to work in shifts.

• Confident person.

• Should be able to establish rapport quickly with peers, managers & customers · Posses an upbeat , positive can-do attitude.

• Great listening skills and strong communication abilities.

• Ambition, Energy, self-starter, Fun.

• Innovation and Learning.

• Integrity.

• Team player: Candidate must be able to work effectively with all levels of the organization.