Collection Telecaller

We are looking for a motivated and result-oriented Telecaller to join our Collection & Recovery team. The role involves contacting customers to follow up on overdue payments, maintaining professional communication, and ensuring timely recovery while maintaining customer relationships.

Key Responsibilities:

Make outbound calls to customers regarding pending dues and overdue accounts

Explain payment details, outstanding balances, and repayment options clearly

Negotiate and follow up with customers to ensure timely payments

Maintain accurate records of calls and updates in the system (ATS/CRM)

Handle customer queries and resolve concerns related to payments

Achieve daily/weekly/monthly collection targets

Ensure compliance with company policies and regulatory guidelines

Requirements:

• Minimum qualification: HSC/Graduate (any stream)
• Good communication skills in Hindi, English (regional language is a plus)
• Basic knowledge of MS Excel and computer handling
• Ability to handle pressure and meet targets
• Prior experience in tele calling, collections, or customer service is preferred (Freshers can apply)

Skills Required:

• Strong communication and negotiation skills
• Persuasion and convincing ability
• Patience and problem-solving mindset
• Time management and multitasking

Salary & Benefits:

• Fixed salary + Incentives based on performance
• Training will be provided
• Opportunity for growth and career advancement

Working Days & Timings:

• Monday to Saturday
• 9:30 AM to 6:30 PM

How to Apply:

Interested candidates can share their resume or contact us at: 9920470670