Customer Care Executive

Company: Kotak Mahindra Bank

Job Title: Inbound Officer (Assistant Manager – AM)

Location: Thane – Wagle Estate

Employment Type: Full-Time (On-Roll)

Payroll: Direct employment with Kotak Mahindra Bank

Role Overview

The Inbound

Officer (AM) will be responsible for handling inbound customer calls related to

Retail Liabilities, ensuring high-quality service delivery, resolving queries,

and identifying cross-selling opportunities while maintaining customer satisfaction.

• Key ResponsibilitiesAttend inbound calls from customers regarding Retail Liabilities.
• Process customer queries and requests efficiently to ensure satisfaction.
• Identify and convert cross-selling opportunities for banking products during calls.
• Deliver high-quality communication and customer service within defined productivity and service benchmarks.
• Ensure customer delight through consistent and timely resolution of issues.
• Complete required logs and achieve end-of-day process targets.
• Adhere strictly to Information Security and quality process norms.
• Stay updated with process changes and organizational guidelines.
• Act on feedback provided by Team Leaders, Team Coaches, and Quality teams to improve performance.

Eligibility Criteria

• Graduate (mandatory).
• Preferred experience: 1–2 years (minimum 6 months in a customer service role).
• Understanding of the call center/BPO industry is an advantage.
• Excellent verbal and written communication skills.
• Strong listening skills and customer-focused approach.
• Confident, positive, and willing to learn.
• Team player with integrity and ability to build rapport with customers and colleagues.
• Work Schedule & Shifts9-hour shift with rotational weekly offs.
• Flexible to work on Sundays and holidays.
• No Target-Based Role

Shift Timings

For Female Employees:

1. 7:00 AM – 4:30 PM
2. 8:00 AM – 5:30 PM
3. 9:00 AM – 6:30 PM
4. 10:00 AM – 7:30 PM

For Male Employees:

1. 7:00 AM – 4:30 PM
2. 8:00 AM – 5:30 PM
3. 9:00 AM – 6:30 PM
4. 10:00 AM – 7:30 PM
5. 11:00 AM – 8:30 PM
6. 12:00 PM – 9:30 PM
7. 1:30 PM – 11:30 PM

Shift Allowance₹200 per day (applicable for selected shifts)

Eligible Shifts:

Female Employees:

• 7:00 AM – 4:30 PM
• 8:00 AM – 5:30 PM

Male Employees:

• 7:00 AM – 4:30 PM
• 8:00 AM – 5:30 PM
• 12:00 PM – 9:30 PM
• 1:30 PM – 11:30 PM

• Leave Policy8 rotational weekly offs per month.
• 30 General Leaves.
• 45 Paid Emergency Leaves.
• Compensation & Benefits CTC: Up to ₹3,71,000 per annum (based on interview performance).
• Monthly Salary: ₹24,000 – ₹26,000 (for experienced candidates).
• Shift allowance as applicable.
• Pick-up and drop facility available (Goregaon to Thane).
• Key CompetenciesExcellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Customer-first mindset.
• Self-motivated and adaptable.
• Collaborative team player with a positive attitude.

Submit Your Application!

To schedule your interview, Call or send your CV through WhatsApp

Contacted By: HR Mayuresh - 7030021322