Customer Relationship Manager

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service

team handles calls, chats, and emails with one mission — making every customer feel heard, valued

& special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the

perfect match or calming a concern, we’re the go-to team when it really matters.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick

out of making people happy — this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,

personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale

• Understand member preferences and help identify their ideal match

• Call and connect with high-quality prospects on behalf of the member

• Set up mutually consented meetings between potential matches

• Ensure timely renewals and proactive engagement throughout their journey

• Guide, counsel, and support the member like a true partner in their search

• Maintain high service standards, timely resolutions & meticulous documentation

• Handle escalations with grace, maturity, and solutions-focused thinking

• Respect diverse traditions, preferences, and cultural nuances in every interaction

• Always go above and beyond to deliver the VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing or relationship management

• A natural passion for people, relationships & making customers smile

• Strong attention to detail + excellent organizational skills

• High emotional intelligence and empathy

• Infinite patience + persuasive communication

• Clear, confident communication in English + any Indian language

• Self-motivated and committed to exceeding customer expectations

Why Join Us

• Work with India’s leading matchmaking brand

• Be a part of exclusive high-impact journeys for premium members

• Learn, grow & thrive in a high-energy, customer-first culture

• Every day is different, meaningful, and full of real human stories

If you're someone who believes great service is an experience, not a transaction — we'd love to

hear from you.

Let’s help people find not just matches, but magic