Customer Assistance Manager - Business Loans
Kotak Mahindra Bank LimitedVadodara
Not disclosed
Job Description
Customer Assistance Manager-Business Loans-Hardship Assistance Unit
- Manage and assist customers specifically in the business loans segment, focusing on hardship assistance. - Handle customer queries and provide solutions related to business loan hardships. - Coordinate with internal teams to ensure smooth processing and resolution of customer issues. - Maintain records and documentation related to customer assistance cases. - Work closely with the financial services department to support loan recovery and assistance efforts. - Ensure compliance with company policies and regulatory requirements in handling customer cases. - Provide timely updates and reports to management regarding customer assistance activities. - Support the overall objective of improving customer satisfaction and retention in the business loans portfolio.Job role
Work locationVadodara, 2735-Baroda-Arundeep Complex-Gotri Rd-GUJ, Station Road, Vadodara, Gujarat, India
DepartmentBanking / Insurance / Financial Services
Role / CategoryBanking Operations
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
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