Factory IT and OT Support Specialist

Factory IT/OT Specialist - Vadodara

Location:

Vadodara, Gujarat, India

Job ID:

R0120484

Date Posted:

2026-03-05

Company Name:

HITACHI ENERGY INDIA LIMITED

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

As IT/OT Specialist you provide computer onsite support execution for factory or Hitachi energy site's owned/managed assets​ and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks​ and IT/OT assets cybersecurity operational tasks​.

How you will make an impact

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support 

• Provide computer onsite support of execution for Factory ​or Hitachi energy site's owned/managed assets​

• Carry out OT asset IT/OT Cybersecurity operational tasks

• Carry out both, the Office IT and Shop Floor IT/OT assets operational support​ -

• Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory​, CCTV / security system, Badging, Scanners for MES hardware support

• carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder​

• Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection​

• Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required​

• Report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems​

• Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained​

• Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer​

• Job role requires working on the sites as per factory working days (5 days a week).

• You will be ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions while caring for colleagues and the business

Your background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology

• Diploma in computers, networking

• Have minimum three years of professional experience in IT support

• Tool knowledge on Service Now IT Enterprise Platform, MS Office 365, Windows, IOS and asset management tools.

• Be fluent in local and English language

• L6S Lean 6 Sigma Certified

• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

Experience Level

Senior Level