Service Engineer

Position: Services Engineer

Department: After-Sales / Service Engineering

Location: Vadodara (Remote Support in Pan India)

Job Summary

We are seeking a skilled and motivated on grid Solar Inverter Services Engineer to join our team. The ideal candidate will be responsible for the troubleshooting, repair, and maintenance of on grid solar inverters. This role requires a strong technical expertise, problem-solving skills, and customer-facing professionalism.

Key Responsibilities

·      Register and track customer complaints from end users and EPC partners.

·      Perform first-level troubleshooting with customers/end users via phone.

·      If resolved remotely →close complaint and update service log.

·      If not resolved remotely → assign to local service partner for on-site resolution.

·      If unresolved by local partner → arrange product pickup and service at regional/local service centre.

·      If still unresolved → Sent to Plant for diagnostics and repair, then return to end user.

·      Support warranty claims, spare parts management, and replacement coordination.

·      Diagnose and resolve technical faults both remotely and on-site.

·      Ensure compliance with service protocols and escalation processes.

·      Deliver technical training sessions to local service partners.

·      Collaborate with R&D, Product Management, and Sales teams to resolve recurring or complex issues.

·      Provide structured feedback to improve product reliability and customer satisfaction.

·      Maintain accurate service reports, case logs, and service documentation.

·      Ensure timely closure of support cases within defined Service Resolution Timelines (SLA).

Qualifications & Skills

·      Diploma/Degree in Electrical, Electronics, or Power Engineering.

·      2–5 years’ experience in solar inverter servicing, renewable energy, or power electronics.

·      Strong troubleshooting and analytical skills (remote + on-site support).

·      Knowledge of grid-tied PV systems and inverter technology.

·      Excellent communication skills for customer and partner interaction.

·      Willingness to travel across India for on-site support.

Interested candidate Send your updated CV to hr@frelitenergy.com or call on 9512700335.