Assistant General Manager - Term and Warehouse Management

AGM-Term & Warehouse Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TERM and WH Management

Job Level/ Designation

M2

Function / Department

Customer Service

Location

Hyderabad

Job Purpose

Responsible for proper and compliant Documentation, archieval, retrieval and reporting.

Role is required to manage WH operations, safety and compliance.                           

 

Key Result Areas/Accountabilities

1. Timely access and retrieval of documents for requirements from multiple Law enforcing agencies.
2. Comply with WH safety and security norms for safe keeping of documents. Liaison with local bodies through circle admin team 
3. Ensuring there is a comprehensive time bound plan chalked out for document shredding and consolidation. Warehouse synergy targets are achieved basis timeline outlined.

 

Key Accountabilities :

• Ensure document compliance
• Ensure TAT for document submission
• Ensure zero penalty payment / zero non-compliance on document submission
• Achieve Warehouse savings target through consolidation of WH
• WH consolidation through document segregation & shredding of documents as per project plan
• Ensure Quality & Compliance targets are achieved by the partners through audits and governance.

Core Competencies, Knowledge, Experience

1. Knowledge on documentation guidelines is mandatory.
2. Experience of document and warehousing roles

Must have technical / professional qualifications

• Graduate/Post Graduate/ MBA with  a min 6+ years of experience in various customer service roles.
• WH and TERM mngt experience preferred
• Project Management skills

 

Who can Apply

Corporate & Circle colleagues currently handling retention roles will be eligible.

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Senior Level