Operations Executive

We are seeking a proactive and customer-focused inbound telecaller to join our team at easyfone. The ideal candidate will manage inbound customer service calls, maintain and update CRM systems, and handle coordination with customers, service centers, and warehouses. Additionally, this role involves resolving customer queries, arranging phone pick-ups and services, managing data in Excel, and contributing to revenue growth through upselling.

Key Responsibilities:

1. Customer interaction:

a. Handle incoming customer calls with professionalism and empathy.

b. Provide accurate and clear information to customers via calls, emails, and chat.

c. Resolve customer complaints and queries effectively, ensuring a high level of customer satisfaction.

2. Data management:

a. Update and maintain customer information in the CRM database.

b. Utilize Excel for data entry, tracking, and generating reports as required.

3. Coordination:

a. Collaborate with service centers, warehouses, and other teams to ensure smooth operations.

b. Arrange phone pick-up and service requests in a timely manner.

4. Upselling and revenue contribution:

a. Identify opportunities to upsell relevant products or services to customers.

b. Promote company offerings to enhance customer satisfaction and increase revenue.

5. Operational excellence:

a. Demonstrate a strong understanding of operational processes and procedures.

b. Ensure all tasks are performed in compliance with company standards.

What we offer:

1. Competitive salary and comprehensive benefits package.

2. Opportunities for career growth and advancement.

3. Structured training and development programs.

4. A supportive and collaborative work environment.

Join us, e a part of our dynamic team at easyfone, where you can make a difference by providing excellent customer service and contributing to our operational success.

Skill(s) required

Effective Communication

MS-Excel

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Who can apply

Only those candidates can apply who:

1. are from Gurgaon only

Other requirements

1. Prior experience in a call center, customer service, or operations role is preferred.

2. Freshers with excellent communication skills and positive attitude are also preferred.

3. Graduate in any discipline.

4. Basic proficiency in relevant computer applications.

5. Exceptional communication and interpersonal skills.

6. Strong problem-solving abilities and a customer-first mindset.

7. Proficiency in Microsoft Excel and familiarity with CRM tools.

8. Ability to multitask and prioritize in a fast-paced environment.

9. Attention to detail and accuracy in handling data.