Lead Business Analyst - Salesforce

Area(s) of responsibility

Experience : 6+ Years 

Shift Timing : 5:00 PM to 2:00 AM

Below are the details :

Role Summary

We are looking for an experienced Business Analyst with 5+ years of relevant experience to support Salesforce initiatives. The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to deliver scalable Salesforce solutions aligned with business goals.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with business stakeholders to understand and document requirements
• Convert business needs into clear user stories, acceptance criteria, and functional specifications
• Conduct workshops, interviews, and process walkthroughs
• Ensure end-to-end requirement traceability

Salesforce Functional Understanding

• Worked on Salesforce modules such as Sales Cloud, Service Cloud, or Experience Cloud
• Translate requirements into Salesforce concepts like objects, fields, workflows, flows, and reports
• Partner with technical teams to ensure accurate and scalable solution design
• Support initiatives like process automation and system enhancements

Agile Delivery & Execution

• Participate in Agile ceremonies (Sprint Planning, Grooming, Standups, Retrospectives)
• Manage and maintain product backlog in JIRA or similar tools
• Support development teams with clarifications and functional guidance
• Ensure timely delivery aligned with sprint commitments

Testing & Validation

• Assist in test case creation, UAT planning, and execution
• Validate delivered solutions against business requirements
• Support defect tracking and resolution

Stakeholder Management

• Act as a bridge between business, development, and QA teams
• Provide regular updates on progress, risks, and dependencies
• Drive stakeholder alignment and expectation management

Documentation

• Create and maintain BRDs, FRDs, process flows, and solution documents
• Ensure high-quality, structured documentation for reuse and governance

Required Skills & Experience

Must-Have

• 5+ years of experience as a Business Analyst
• Hands-on experience in Salesforce projects (minimum 2–3 years preferred)
• Strong expertise in:
• Requirements gathering and user story writing
• Agile/Scrum methodologies
• Familiarity with:
• Salesforce data model, workflows, and flows (functional understanding)
• Experience with JIRA, Confluence, or similar tools
• Excellent communication and stakeholder management skills

Good-to-Have

• Salesforce certification (Admin or Platform App Builder)
• Exposure to Salesforce integrations and APIs
• Experience with DevOps tools (e.g., Copado, Git)
• Domain knowledge in Media / Entertainment / Theme Parks

Key Competencies

• Strong analytical and problem-solving skills
• Ability to translate business needs into actionable deliverables
• High attention to detail and documentation quality
• Strong ownership and accountability
• Effective cross-functional collaboration