Recovery Executive - Debt Collection and Payment Recovery Specialist
Muthoot Fincorp Limited
Work from Office
Full Time
Min. 2 yearsJob Description
RECOVERY EXECUTIVE
ROLE SPECIFICATION
Role Title | Recovery Executive |
Employee Interviewed |
|
Reports To | Regional Recovery Manager |
Company | Muthoot Fincorp Limited |
Function/Department | Secured & Unsecured Lending Business / Recovery |
Written By | Samyukt |
Approved By (Jobholder) |
|
Approved By (Immediate Superior) |
|
Date (Written On) | 30/12/2025 |
ROLE SUMMARY
The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.
ORGANIZATIONAL CHART
O
KEY RESPONSIBILITIES
Portfolio Management | Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery |
Stakeholder Management | Collaborate with internal teams (legal, Business, etc.) |
Compliance Management | Ensure compliance with regulatory requirements, organizational policies, and industry standards. |
Data Management | Provide regular reports on recovery rates and performance to senior team |
KEY DECISIONS TAKEN
NA
KEY INTERACTIONS
Internal Stakeholders | External Stakeholders |
Business Legal Recovery
|
Customers, Police dept
|
KEY ROLE DIMENSIONS
Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio -
| 12 – 15 Branches (75 – 150 Kms) Nil Nil 14 to 15 Lacs & 40 to 80 Cases |
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Strong communication and negotiation skills
-Proficiency in debt recovery software and accounting systems
- Knowledge of debt recovery laws and regulations
EDUCATION / EXPERIENCE
2-4 years of experience in debt collection or financial services
Minimum Qualification:12 Pass / Any Graduate
Job role
Job requirements
About company
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