Total Rewards New Associate

Total Rewards New Associate

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Compensation & Benefits New Associate supports the delivery of HR services related to payroll, employee benefits, and compensation processes within a shared services/contact center environment. The role involves handling employee queries, executing transactions, and ensuring accurate and compliant processing of compensation and benefits activities, while delivering a consistent employee experience.
What are we looking for? Relevant years of experience into HR Operations or Shared Services experience • Exposure to Compensation & Benefits or employee data management processes is an advantage" • Bachelor’s degree (B.A / B.Com / B.Sc / B.Tech or equivalent). •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time" • Basic understanding of Compensation & Benefits processes (payroll, benefits administration) • Knowledge of Australia payroll regulations, taxation, and superannuation basics • Familiarity with HRIS/payroll systems (SAP, Workday, ADP, SuccessFactors – preferred) • Experience or understanding of contact center operations and SLA-driven delivery • Strong attention to detail and accuracy in handling financial and employee data • Good communication skills with ability to handle employee queries professionally and empathetically • Ability to manage high-volume, repetitive transactions efficiently • Basic analytical and problem-solving skills • Understanding of data privacy requirements for sensitive compensation information • Adaptability to fast-paced, process-driven environments
Roles and Responsibilities: •• Handle employee queries related to payroll, compensation, and benefits via contact center channels (calls, chat, portal) • Support payroll input validation, salary changes, bonus processing, and deductions • Assist in administration of employee benefits (health insurance, superannuation, leave entitlements) in Australia • Ensure accurate data entry and updates in HRIS and payroll systems • Maintain adherence to SLA/KPI metrics (AHT, FCR, accuracy, CSAT) in a high-volume environment • Support compliance with Australia regulations (Fair Work Act, tax, superannuation requirements) • Assist in resolving basic compensation or payroll discrepancies and escalate complex issues • Maintain documentation and contribute to knowledge base updates for common queries • Ensure data privacy and confidentiality of employee compensation information