Receptionist

The Reception Executive is the first point of contact for patients visiting D'Tanique – The Derma Clinic. The role involves delivering exceptional customer service, managing appointments, handling patient records, coordinating with doctors and therapists, and ensuring a smooth front office operation while maintaining a premium patient experience.

• Key ResponsibilitiesPatient ManagementWelcome patients with a warm and professional attitude.
• Register new patients and maintain accurate patient records.
• Assist patients with appointment bookings, rescheduling, and cancellations.
• Guide patients regarding clinic services and procedures.
• Ensure minimal waiting time and smooth patient flow.
• Appointment & Call ManagementHandle incoming and outgoing calls professionally.
• Confirm appointments through phone, WhatsApp, or SMS.
• Follow up with missed appointments and pending consultations.
• Coordinate doctors' and therapists' schedules efficiently.
• Billing & PaymentsGenerate invoices and receipts.
• Collect payments via cash, card, UPI, or online methods.
• Maintain daily cash records and billing reports.
• Reconcile daily collections and submit reports to management.
• Customer ServiceAddress patient queries politely and professionally.
• Handle complaints with empathy and escalate when required.
• Maintain high standards of hospitality.
• Offer refreshments to waiting patients when applicable.
• Administrative DutiesMaintain patient files and treatment records.
• Ensure consent forms and documentation are completed.
• Prepare daily appointment and collection reports.
• Coordinate with all departments for smooth clinic operations.
• Sales SupportExplain ongoing offers and treatment packages.
• Assist counsellors in scheduling consultations.
• Encourage patients for follow-up visits.
• Inventory CoordinationMonitor front desk supplies.
• Coordinate with the inventory team when supplies are low.
• Ensure reception area is clean and well-organized.
• Digital CommunicationRespond to WhatsApp, email, Instagram, and Facebook inquiries.
• Maintain professional communication standards.
• Share appointment reminders and promotional updates as instructed.
• Required SkillsExcellent communication skills (English, Hindi; local language preferred)
• Pleasant personality with professional grooming
• Strong customer service orientation
• Good computer knowledge (MS Office, Excel, Clinic Management Software)
• Basic billing and cash handling knowledge
• Ability to multitask in a fast-paced environment
• Strong organizational and time-management skills