Operations Manager

Operations Manager – Lead Management & Delivery

Location: Ahmedabad (Work from Office)

Salary: Up to ₹50,000 per month (Based on experience)

About the Role

We are looking for a highly organized and execution-driven Operations Manager to lead our Lead Management and Service Delivery operations. This role requires someone who can build operational discipline, drive accountability, improve client experience, and work closely with the AIS management team to ensure business growth and operational excellence.

The ideal candidate should have strong leadership skills, excellent process management capabilities, and the ability to manage teams while ensuring revenue targets and delivery KPIs are consistently achieved.

Key Responsibilities

Lead Management

* Manage the complete lead lifecycle from enquiry to closure.

* Ensure every lead receives timely follow-ups and proper documentation.

* Monitor CRM hygiene, lead allocation, task completion, and follow-up compliance.

* Improve lead conversion through operational excellence.

* Track response time and identify bottlenecks.

Operations & Delivery

* Oversee day-to-day delivery operations across projects and departments.

* Ensure commitments made to clients are delivered on time.

* Coordinate between Sales, Delivery, Customer Success, and Management.

* Maintain SOPs and continuously improve operational processes.

* Monitor project progress and resolve operational issues proactively.

Leadership & Team Management

* Lead and mentor operations executives.

* Conduct daily review meetings and weekly performance reviews.

* Build a culture of ownership, accountability, and continuous improvement.

* Train team members on processes and operational best practices.

Revenue & Performance Management

* Work closely with management to achieve business and revenue goals.

* Monitor team productivity and operational KPIs.

* Track client satisfaction, retention, and project profitability.

* Prepare MIS reports, dashboards, and performance summaries.

* Identify operational gaps affecting revenue and recommend improvements.

Process & Quality

* Ensure CRM and internal systems are updated accurately.

* Maintain documentation and reporting standards.

* Conduct operational audits to improve efficiency.

* Drive automation and AI adoption wherever possible.

Required Skills

* 3–6 years of Operations or Project Management experience.

* Strong leadership and people management skills.

* Experience handling CRM systems (GoHighLevel experience is an advantage).

* Excellent communication and stakeholder management.

* Strong analytical and problem-solving abilities.

* Ability to work in a fast-paced environment.

* Proficiency in Excel, Google Sheets, and reporting dashboards.

Preferred Experience

* Experience in IT Services, SaaS, Recruitment, Digital Marketing, or AI-based businesses.

* Experience managing lead management teams and delivery operations.

* Exposure to KPI-driven environments.

Key Performance Indicators (KPIs)

* Lead response time

* Lead follow-up compliance

* CRM accuracy

* Project delivery timelines

* Client satisfaction

* Team productivity

* Revenue support and operational efficiency

* Process compliance

* Team performance and accountability

What We Offer

* Opportunity to work directly with the leadership team.

* High ownership and decision-making responsibility.

* Career growth into Senior Operations or Business Head roles.

* Exposure to AI-driven business operations and automation.

* Dynamic and fast-growing work environment.