Hospitality Executive

We are seeking a responsible and organized individual to manage the daily operations of the hostel or paying guest accommodation. The Hostel Warden/Receptionist will be the first point of contact for guests, ensuring a smooth check-in and check-out process, maintaining a secure and friendly environment, and managing resident relations. The role also involves overseeing the general welfare of the residents and ensuring hostel policies are followed.

Key Responsibilities:

1. Guest Reception and Coordination:

o Greet incoming guests, provide them with necessary information, and assist with the check-in and check-out procedures.

o Ensure all required documentation (ID verification, registration forms, etc.) is collected.

o Handle guest inquiries and provide informa􀆟on about hostel facilities, local] atiractions, and services.

2. Resident Management:

o Supervise the daily ac􀆟vi􀆟es of the residents, ensuring the hostel environment is clean, safe, and comfortable.

o Monitor adherence to hostel rules and regula􀆟ons (e.g., quiet hours, visitor policies).

o Maintain a posi􀆟ve and respec􀆞ul rela􀆟onship with guests and resolve any issues or complaints promptly.

3. Security and Safety:

o Monitor access to the premises, ensuring the safety and security of all residents.

o Conduct regular inspec􀆟ons of rooms and common areas to maintain hygiene standards and security measures.

o Address any emergencies or safety concerns as they arise.

4. Facili􀆟es and Maintenance:

o Report and follow up on maintenance issues to ensure the hostel is in good working condi􀆟on.

o Ensure the availability of basic supplies (toiletries, linens, etc.) and ensure they are distributed in a 􀆟mely manner.

5. Financial and Administra􀆟ve Du􀆟es:

o Assist in managing the hostel’s financial transac􀆟ons, including rent collec􀆟on, billing, and any other required documenta􀆟on.

o Keep records of residents’ check-in/check-out dates, payments, and other essen􀆟al informa􀆟on.

o Handle pe􀆩y cash and ensure the hostel operates within its budget.

6. Event Coordina􀆟on and Ac􀆟vi􀆟es:

o Organize and promote events and ac􀆟vi􀆟es for residents to foster community and engagement (e.g., movie nights, city tours, etc.).

o Encourage social interac􀆟on among guests to create a posi􀆟ve atmosphere and sense of belonging.

7. Team Management:

o Supervise and provide guidance to housekeeping and other support staff.

o Schedule shitis, manage time off, and ensure staff follow proper procedures.

8. Conflict Resolution:

o Handle disputes between residents and maintain a peaceful environment within the hostel.

o Provide fair and transparent solutions while maintaining professionalism.