Customer Success Manager
Guduchi AyurvedaFixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Job Description
The Patient Conversion & Growth Manager will be responsible for improving patient conversion, revenue performance, and growth initiatives across all Guduchi Ayurveda clinics.
This role goes beyond traditional sales.
The ideal candidate will:
- Improve consultation-to-program conversions
- Optimize customer support call conversion
- Improve pharmacy enrollment performance
- Drive referral and upsell systems
- Identify new lead generation opportunities
- Build conversion SOPs and tracking systems
- Ensure consistent patient experience across locations
This is a highly strategic and execution-focused role that directly impacts company growth.
Key Responsibilities
Patient Conversion Optimization
- Monitor and improve patient conversion across all stages:
- Lead to appointment
- Appointment to consultation
- Consultation to program enrollment
- Follow-up to retention
- Analyze branch-wise conversion performance and identify improvement opportunities
- Work closely with doctors, customer support teams, pharmacists, and center managers to improve conversion outcomes
Customer Support & Call Conversion
- Monitor inquiry handling and patient follow-up quality
- Improve appointment booking and lead follow-up systems
- Develop scripts, objection-handling frameworks, and conversion SOPs
- Ensure customer support teams actively drive consultations rather than only sharing information
Pharmacy & Program Enrollment Optimization
- Improve consultation-to-program enrollment conversion
- Standardize patient counseling and enrollment communication
- Develop structured upsell and cross-sell opportunities where appropriate
- Ensure premium patient experience during enrollment process
Revenue & Growth Initiatives
- Identify and implement new patient acquisition channels such as:
- Hospital tie-ups
- Diagnostic center partnerships
- Corporate wellness programs
- Referral systems
- Local community outreach initiatives
- Coordinate with marketing and operations teams to improve branch-level growth
Reporting & Analytics
- Track and report:
- Conversion percentages
- Revenue performance
- Branch-wise growth metrics
- Funnel drop-offs
- Lead quality trends
- Create dashboards and actionable reports for management
SOP & Process Development
- Build scalable conversion processes and frameworks
- Help create training modules for conversion improvement
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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