General Manager

Role: General Manager (Operations) – COO Track

Location: Bangalore

Reporting To: Founder & CEO

CTC: ₹20–35 LPA

Role Purpose

To own and run day-to-day business operations end-to-end—across production, stores, supply chain, and procurement—and build the discipline, systems, and team capability required for scale.

This is a hands-on execution role that will gradually evolve into a COO track as the business scales.

Role Ownership

1. Daily Business Operations

• Ensure smooth daily functioning across production, stores, procurement, dispatch, and supply
• Run a daily operating rhythm (production, sales, inventory, issues)
• Solve operational bottlenecks in real time

2. Production & Quality Discipline

• Production planning aligned to demand
• Consistent product quality across batches and locations
• Control wastage, rework, and yield losses
• Ensure hygiene and food safety standards

3. Store Performance (Execution)

• Improve store-level performance:
• Conversion
• Availability
• Service speed
• Ensure store readiness, display, and premium experience
• Coordinate with marketing for demand alignment (not ownership)

4. Supply Chain & Procurement

• Ensure raw material availability without overstocking
• Strengthen vendor reliability and cost control
• Reduce stock-outs and last-minute sourcing
• Improve inventory turns

5. Cost & Margin Discipline

• Track and improve:
• Wastage %
• Production cost per unit
• Procurement efficiency
• Drive operational contribution margins

6. Team Leadership

• Lead production, stores, and supply chain teams
• Build discipline and accountability
• Identify strong performers and future leaders
• Reduce dependency on individuals

7. Founder Interface & Decision Flow

• Take ownership of decisions within defined scope
• Escalate clearly when required
• Reduce founder involvement in daily operations over time

Core Competencies

• Execution depth – gets things done daily
• Structured hustle – brings order without slowing pace
• Systems mindset – builds repeatable processes
• Commercial sense – understands cost & margins
• People leadership – builds teams, not dependencies
• Managing upward – works effectively with founders
• Comfort with ambiguity – thrives without perfect systems

Ideal Candidate

• 10–15 years in F&B / QSR / retail operations
• Managed multi-location operations
• Experience in growing, not just managing stable setups
• Comfortable in founder-led, fast-moving environments
• MBA/Graduate

What Success Looks Like (12 Months)

• Founder is no longer involved in daily firefighting
• Operations run on clear daily/weekly rhythm
• Wastage and inefficiencies reduce significantly
• Stores deliver consistent customer experience
• Team operates with ownership and clarity

Key Result Areas (KRAs)

Operations

• On-time order fulfilment (%)
• Dispatch accuracy
• Store readiness score

Production

• Wastage %
• Batch consistency score
• Yield improvement

Stores

• Conversion rate
• Product availability %
• Customer service turnaround time

Supply Chain

• Stock-out frequency
• Vendor reliability
• Inventory holding days

Financial

• Cost reduction %
• Margin improvement (operational)

People

• Team stability & retention
• Strength of second-line team