Business Development Executive (BDE)

Role Overview:

We are looking for a proactive and organized Admin & Business Development Executive to manage customer interactions, service coordination, sales support, and internal operations. The ideal candidate will act as a key link between customers, service teams, and management while ensuring smooth day-to-day business functioning.

Key ResponsibilitiesCustomer Management

• Handle incoming customer calls, inquiries, and complaints professionally.
• Analyze customer requests and provide appropriate solutions.
• Maintain strong customer relationships and ensure high satisfaction levels.

Sales & Quotation Support

• Prepare cost estimates, quotations, and service proposals.
• Support sales activities by coordinating with customers and internal teams.

Service Coordination

• Assign and supervise service technicians and vendors.
• Plan and allocate work efficiently based on priority and availability.
• Monitor service delivery and ensure timely completion.

CRM & Documentation

• Maintain and update CRM systems with customer data, service records, and follow-ups.
• Track customer interactions, service history, and pending tasks.

Inventory & Stock Management

• Maintain stock records for spare parts and service materials.
• Prepare and manage stock requirement lists.
• Coordinate with procurement or vendors for stock availability.

Internal Coordination

• Communicate effectively with management regarding operations and updates.
• Coordinate between branches (Bengaluru, Hyderabad, etc.) for smooth workflow.
• Ensure alignment between sales, service, and operations teams.
• Required Skills & QualificationsStrong communication and customer handling skills.
• Experience in CRM tools and basic inventory management.
• Ability to multitask and manage multiple responsibilities efficiently.
• Good organizational and problem-solving skills.
• Basic knowledge of sales processes and service operations.
• Proficiency in MS Excel/Google Sheets for tracking and reporting.
• Preferred QualificationsPrior experience in admin, operations, or business development roles.
• Experience in service-based or technical support environments.