Associate Vice President - Customer Service and Operations Delivery Analyst

Customer Service & Operations Delivery Analyst, AVP

Join us as a Customer Service & Operations Delivery Analyst (Junior Product Owner – Transaction Monitoring)

• Take on a new role, where you’ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation
• We’ll look to you to analyse, assess and deliver projects and change initiatives and regulatory changes affecting systems and processes, supporting backlog prioritisation in line with delivery governance and regulatory commitments.
• This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs
• We're offering this role at associate vice president level

What you'll do

As a Customer Service & Operations Delivery Analyst, you’ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You’ll provide recommendations and your expertise to a bank-wide stakeholder network, and you’ll be acting as an internal consultant to enable and inform effective standards, processes and controls.

Day-to-day you’ll be:

• Providing an analysis of performance against targets, identifying where improvements can be made and supporting prioritisation of delivery backlogs
• Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
• Understanding potential changes and translating these to business processes to establish the changes or improvements needed
• Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

The skills you'll need

We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders and effectively manage competing priorities.

You’ll also have experience in using project management methodologies, such as Agile, Prince 2 and raid management.

In addition, you’ll need:

• Good knowledge of process management and products relating to the business area (transaction monitoring)
• An understanding of the customer product, service proposition and process improvement.
• An awareness of technology governance
• Experience in using business and data analysis tools and methodologies like JIRA, Confluence, Tableau, SQL etc
• Knowledge of developing business and technical architectures

Hours

45

Job Posting Closing Date:

24/03/2026

Experience Level

Executive Level