Customer Service Associate

CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. 

Job Requirements

• This position is the central point of contact for various accounts regarding all daily operational requirements 
  from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this 
  role to achieve the goal of Customer Satisfaction improvements include:  
  Extraordinary Customer Experience (ECE) and Customer touch point 
  On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s 
  are STR, CES, FCR, and efficiency. 
  Satisfaction Management Support the execution of improvement actions surveys. Metric - NPS/Transactional Survey 
  Customer Relationship & Satisfaction 
  • Central point of contact for Customer on all daily inquiries and provides timely follow up and 
  resolution of issues and inquiries 
  • Proactive communication to Customer and liaise with parties to come up with solutions for open and 
  upcoming matters. Customer visits might be required 
  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during 
  daily communications   
  Manage Service Delivery Process / Execution 
  • Manage escalations for your customers. 
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, 
  monitor critical shipments 
  • Follow up on quotes and quality issues  
  Manage Interfaces & Build Service Culture 
  • Act as voice of the Customer for internal support departments 
  • Participate in development training and process improvement projects to expand and challenge 
  learning new ideas and processes 
  • Take ownership for actions and follow through on tasks until resolved 

What your background should look like

Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good 
working knowledge of English Action Oriented, Detail Oriented and Business 
Acumen, minimal bachelor’s degree. SAP experience (SD module) is a big advantage. 
All candidates are required to be fluent in English and the language being hired for

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

 

Experience Level

Mid Level