Customer Service Associate-Voice

Customer Service Associate-Voice

Skill required: Language Translation - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:German - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a German Language Support Specialist with excellent written and spoken German skills to support customer communication via email and outbound calls. Key Responsibilities: Handle customer email communication in German. Make outbound calls to German-speaking customers. Resolve customer queries professionally and within SLA. Document customer interactions accurately. Collaborate with internal teams to ensure timely issue resolution. NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Fluent in written and spoken German (C1 level preferred). Good English communication skills. Strong email writing and customer service skills. Experience in customer support, helpdesk, or shared services is preferred. Fluent in written and spoken German (C1 level preferred). Good English communication skills. Strong email writing and customer service skills. Experience in customer support, helpdesk, or shared services is preferred.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts