Customer Data Lead

Data Lead - Customer

Job Description :

Job Title-

Data Lead - Customer 

 

About the Function-

Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.

 

Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, crafting career-defining work and delivering breakthrough thinking.

  

About the role-

The purpose of this role is to lead the data workstream on the projects allocated by the domain lead to drive the appropriate data domain & data asset activities in the scope of the project and ensure sustainability in BAU. Underpinning this, needs to be a solid data foundation – both in terms of the develop, the sourcing and cleansing, the governance, the data ownership & quality, critical metric Governance, and the ongoing maintenance.

 

Role Responsibilities-

  Own Commercial Data Value & Business Impact
Drive the effective utilisation of commercial data to deliver measurable business outcomes. Partner with business teams to translate key commercial problems into data-driven.

2.      Lead Data Workstream Delivery
Define, track, manage, and report on all activities within the data workstream, including data design, sourcing, quality assessment, UAT. Ensure timely and high-quality delivery aligned to programme goals.

3.     Drive Data Quality, Governance & KPI Ownership
Establish and implement data quality frameworks, governance models, and data management practices. Drive ownership of critical commercial important metrics, ensuring clear definitions, governance, and consistent usage across markets and teams.

4.     Build & Execute Data Improvement Plans
Work with markets, business, process, and technology stakeholders to identify data gaps and deliver improvement roadmaps. Ensure data is fit-for-purpose, scalable, and supports advanced analytics and decision-making.

5.     Lead Cross-Functional Collaboration & Data Enablement
Act as the bridge between business and technology teams to ensure high-quality, reliable data is available for solution building. Enable advanced analytics use cases and drive adoption of data-led ways of working.

 

Experience / skills required -

     Strong capability to structure work packages, identify actions, deliverables and assign ownership.

•                 Track progresses and call out if necessary – hold others to account.

•                 Ability to engage stakeholders – explain, align, and gain support to complete programs of work

•                 Great understanding of the processes, tools, technology, and strategy of the respective functions

•                 Good understanding of the methods and techniques required to drive good quality data.

•                 Deep knowledge of data management principles and tools (SQL, Power BI, Excel)

How will I succeed in this role

·        Ability to work in ambiguity

·        Cultural awareness, ability to drive common, effective change across multiple markets

·        Virtual working ability

·        Good communication skills

·        Familiarity with the overall Diageo business landscape will be a key enabler to success in this role

Location / Flexible Working Options

·        Flexible working – Home & office

 

Flexible Working Statement-

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re

supported to manage your wellbeing and balance your priorities from day one.

 

Rewards & Benefits Statement- (TE)

 

Diversity statement-

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where

everyone feels valued and that they can belong, is a crucial part of this.

We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and

celebrated for who you are just by being you. You’ll be part of and help build and champion an

inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual

orientation, social class, educational backgrounds, experiences, attitudes, and more.

Our ambition is to create the best performing, most trusted and respected consumer products

companies in the world. Join us and help transform our business as we take our brands to the next

level and build new ones as part of shaping the next generation of celebrations for consumers

around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you

submit your application.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2026-04-23

Experience Level

Senior Level