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ServiceNow CMDB Consultant

Kpmg India Services Llp

ServiceNow CMDB Consultant

Kpmg India Services Llp

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Description

Digital Next :: Consultant - IT ServiceNow - CMDB

Description

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

ServiceNow CMDB :

Exp: 4-7 yrs Relevant

Location: Bangalore

Key Responsibilities:

Design, implement, and maintain the end to end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.
Define and enforce CI class structures, relationships, and data models.
Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.
CSDM enhancement and reach to Fly (HIGH) mode
Troubleshoot discovery issues and improve coverage and accuracy.
Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.
Monitor and improve CMDB health using dashboards and reports.
Collaborate with stakeholders to define CMDB governance policies and procedures.
Ensure alignment with ITIL and Configuration Management best practices.
Work closely with Incident, Problem, Change, and Asset Management teams.
Develop and maintain CMDB reports, dashboards, and documentation.
Present CMDB health and compliance metrics to leadership.
Integration with third party tools e.g. (e.g., SCCM, JAMF, Intune, Qualys etc.)
Implementation experience on ITAM, event management, cloud cost management
Good to have now assist and Agentic AI experience

Qualifications

Required Skills & Qualifications:

4–7 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.
Strong understanding of IT infrastructure (servers, networks, applications, cloud).
Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.
Experience with MID Servers, APIs, and integration tools.

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.J