HR Business Partner Lead - Mass Retail

HRBP Lead - Mass Retail

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Objective: We are looking for an HRBP Lead for our Merchant Business. The role holder will have to develop & execute the HR strategy in close partnership with the leadership team. 

Role & team: the role based in our HQ at Bengaluru will lead the HR for the largest vertical in terms of manpower within PhonePe (35K+ employees). The role holder will have a large HR team (35+) based across the country. This role provides an excellent opportunity to experience both traditional retail/FMCG & startup ways of working and manage one of the largest salesforces in the country.

Responsibilities:  

Partner in building AOP:

• Based on the planned business growth, partner with business leaders & finance to plan the people AOP for the respective business
• This includes identifying workforce requirements based on expected growth, go-to-market strategy, and anticipated productivity, among others. The role holder should ensure that the people AOP is translated to the larger team & everyone works towards ensuring manning & maintaining costs as built in the AOP. 

Business Partnering:

• Partner with business heads to deliver on business targets (revenue, growth, etc.) by providing HR solutions.
• Expected to proactively identify opportunities for increased efficiency and effectiveness.
• Maintain strong individual connect and regular touch points with stakeholders from the assigned business groups.
• Proactively track attrition through analysis & take corrective actions, as necessary.
• Regular visit to sales offices in the regions and interact with stakeholders. 
• Driving a culture of market-centricity through their team.
• Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines.

Talent Management:

• Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines.
• Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench.
• Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level.
• Design and conduct assessment centers for critical transitions.
• Drive organization connect surveys, as and when conducted, and ensure maximum coverage. Analyze survey results for the respective business, identify concern areas, consult with business heads, and draft action plans to mitigate the concerns.
• Expected to provide coaching on managerial and people development to the leadership team.

Capabilities & Requirements: 

• MBA - HR with 10+ years experience & preferably 3+ years’ experience in business partnering sales teams. 
• Exposure to a start-up environment is an added advantage.
• Strong business acumen & understanding of the retail (offline) go-to-market.
• Understanding HR concepts and evolving HR practices.
• Spikes on problem solving, influencing/building consensus and ownership.

This isn't a role for a career administrator; it's for a commercial leader who views HR as the engine of business growth. The sweet spot lies in balancing the discipline of a global major with the soul of a disruptor.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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Experience Level

Senior Level