Vice President - Employee and Client Experience

IPB Employee and Client Experience - Vice President

You are a strategic thinker passionate about driving solutions in employee and client experience. You have found the right team.

As the Employee & Client Experience Lead (Vice President) within Asset and Wealth Management Finance & Business Management, you will lead a team focused on enhancing experiences for both employees and clients of the International Private Bank. You will manage communications for senior leadership, ensure accurate reporting, and oversee team operations. Collaborating with stakeholders in India and globally, you will identify and implement process improvements, promote automation, and support business strategies through digital tools. Your strong leadership, communication, and analytical skills will ensure effective collaboration, timely project delivery, and alignment with organizational objectives.

 

Job responsibilities 

• Develop, write, and deliver accurate and polished communications for senior leadership, aimed at colleagues and client audiences.
• Maintain detailed and precise reporting and tracking.
• Create polished presentations, reports, and executive summaries.
• Lead and support a team of 10+, serving as a point of escalation and providing direction, coaching, and career development.
• Maintain a strong understanding of the ECX Team’s objectives, priorities and book of work, actively driving team goals forward to enhance employee and client experiences.
• Build strong relationships with stakeholders in India and onshore, working closely with them and the team to achieve business goals and align expectations.
• Oversee holiday coverage planning and ensure procedural compliance.
• Foster a collaborative environment, encouraging innovation and continuous improvement.
• Identify areas for improvement to drive efficiency and automation.
• Drive digital transformation using tools such as Tableau, Alteryx, Python and Excel.
• Lead projects focused on operational change, risk management and strategic initiatives.

Required Qualifications, Skills, and Capabilities

• Bachelor’s or Master’s degree with over 12 years of relevant experience, including employee and client relationship management or a related background.
• Strong communication skills, with polished English language proficiency and the ability to synthesize complex information into clear executive summaries, reports, and presentations.
• Proven leadership abilities, with experience managing and developing teams, providing direction, coaching, and career development.
• Skilled in program and stakeholder management, building strong relationships, and facilitating effective communication across teams and with senior leaders.
• Demonstrated experience driving operational change and process improvement through strategic initiatives and digital/AI-driven enhancements, including front-to-back transformation and process automation within financial services.
• Organized and detail-oriented approach to controls, risk management, and reporting, with a proactive attitude toward problem-solving and decision-making.
• • Proven ability to navigate and collaborate across teams, including Finance and other functions, to find solutions and deliver reporting platforms and dashboards on time.
• Capable of thriving in fast-paced, dynamic environments, working independently and collaboratively, and maintaining a results-focused mindset.

Preferred Qualifications, Skills, and Capabilities

• Proficient in Python for automating communications, and Excel for data manipulation and analysis; experience with Tableau and Alteryx is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level