Cyber Managed Services Program Manager
Kpmg India Services LlpBengaluru/Bangalore
Not disclosed
Work from Office
Full Time
Min. 10 yearsJob Description
Manager
Educational qualifications
§Bachelor’s degree in business administration, Computer Science, Engineering, or related field. Master’s degree or MBA preferred.
Work experience
§10–16 years (minimum 10 years in Cyber / IT Managed Services engagements)
§Strong project management skills, with qualifications such as PMP, Agile, or equivalent, being highly desirable.
§Demonstrated ability to lead and manage complex projects involving cross-functional teams.
§Has experience in managing large scale Identity projects (with team size of min. 50)
§Client and stakeholder management along with experience on SLA/KPI reporting.
§Has worked on RFPs and participated in Orals
§Has worked on manage services projects earlier.
§Has managed multi shift projects e.g., 16x5, 24x7
§Has experience in managing resource capacity models, Project Charter, Resource Variances, Trackability & RAID matrix.
The ideal candidate will:
•Cyber Managed Services will support large‑scale, multi‑tower cyber managed services engagements by driving governance, reporting, financial tracking, risk management, and leadership communications.
•The role requires strong experience in run‑state operations, executive reporting (MSR, QBR, SteerCo), and coordination across delivery, security, and client stakeholders.
•This role acts as the single source of truth for program health, enabling leadership to make informed decisions through accurate, timely, and insight‑driven reporting.
Key Responsibilities:
Governance & Program Management
•Own and operate the governance model for Cyber Managed Services engagements (IAM & PAM)
•Has hands-on experience on either Entra ID or SailPoint IIQ/ISC with L3 level expertise
•Drive weekly, monthly, and quarterly governance cadences including MSR, WSR, QBR, and SteerCo forums.
•Track and report milestones, deliverables, dependencies, and program health across workstreams.
•Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) with clear ownership and mitigation plans.
•Has good experience in creating documentations, reports, decks from scratch for client representations.
•
Reporting & Executive Communication
•Prepare and publish Management Status Reports (MSR) covering:
•Overall run health SLA/KPI performance
•Incidents and escalations
•Risks and mitigations
•Resourcing and capacity trends
•Lead creation of Quarterly Business Review (QBR) packs including:
•Executive summary and key achievements
•SLA/KPI trends and insights
•Operational highlights and challenges
•Financials (where applicable)
•Roadmap and next‑quarter priorities
•Support SteerCo and CISO‑level decks with crisp, decision‑oriented content.
•Ensure all reporting is client‑ready, audit‑ready, and leadership‑appropriate.
SLA, KPI & Operational Metrics
•Track and consolidate SLA/KPI metrics across cyber towers using ServiceNow, Excel trackers, and dashboards.
•Validate data accuracy with delivery leads before leadership and client consumption. Highlight trends, breaches, early warnings, and improvement opportunities.
•Support continuous improvement initiatives based on operational insights.
•
Financials, Resourcing & Capacity Tracking
•Track resourcing plans, onboarding/offboarding, capacity utilization, and demand vs. supply.
•Support forecasting, burn analysis, and staffing risks in collaboration with delivery managers.
•Track commercials, CRs, and scope changes impacting run operations (as applicable).
•
Stakeholder & Vendor Coordination
•Act as a coordination layer between delivery teams, cyber-SMEs, vendors, and client stakeholders.
•Drive action closure from governance meetings and ensure accountability.
•Support transition, KT, shadow/reverse‑shadow, and steady‑state readiness tracking.
Behavioral / team skills
•Excellent communication and interpersonal skills, with the ability to effectively influence and negotiate at all levels.
•Strong leadership skills and innovative mindset; able to drive continuous improvements and process optimizations.
•Exceptional problem-solving and decision-making abilities. • Proven ability to work collaboratively with cross-functional teams and manage stakeholders from diverse cultural backgrounds.
•Ability to maintain executive presence in boardroom meetings and senior management presentations.
•Experience with client interactions, business development, cost negotiation, and pre-sales activities for more senior roles is an added advantage.
Experience Level
Mid LevelJob role
Work locationBangalore, Karnataka, India
DepartmentProject & Program Management
Role / CategoryTechnology / IT Project Management
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 10 years
About company
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp
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