Production Support Specialist

MapleWave Production Support Specialist

MapleWave Production Support Specialist

Experience : 5 to 8 years

Responsibilities:

• Responding to customer support tickets and inquiries regarding Maplewave software
• Diagnosing and resolving technical issues related to system functionality, data integrity, and user access
• Performing system upgrades and patching to ensure users are on the latest version
• Monitoring system performance and proactively identifying potential issues
• Providing user training and guidance on best practices for using Maplewave features
• Collaborating with development teams to report bugs and suggest improvements

Key Technical Requirements:

• 5-8 years of support experience in the Telecom domain
• Strong understanding of Inventory process flow and POS systems, specifically MapleWave Transact
• Proficiency in UNIX and MySQL
• Experience with OpenShift cluster-based architecture
• Skilled in issue tracking and driving resolution across multiple teams and vendors
• Extensive experience using Remedy for issue management

Additional Requirements:

• Strong communication skills with customer-facing experience
• Willingness to travel for short or long-term assignments

Experience Level

Senior Level