NTT DATA Global Delivery Services Ltd

Process Transformation Architect Director

NTT DATA Global Delivery Services Ltd
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 8 yearsMin. 8 years

Job Description

Process Transformation Architect Associate Director

Key Responsibilities:
•    Map current-state BPS process flows and pain points
•    Redesign workflows for automation, agent integration, and digitization
•    Define key metrics: cycle time, FTE effort, error rate, ROI
•    Partner with tech teams to validate feasibility and iterate improvements
•    Drive change adoption across business and ops teams
Required Skills:
•    8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
•    Lean Six Sigma certification preferred
•    Strong business process modeling (BPMN, Visio, etc.)
•    Experience in AI/automation implementation or shared services

Experience Level

Mid Level

Job role

Work location
Work locationBangalore, KA, IN
Department
DepartmentConsulting
Role / Category
Role / CategoryManagement Consulting
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 8 years

About company

Name
NameNTT DATA Global Delivery Services Ltd
Job posted by NTT DATA Global Delivery Services Ltd

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