Production Support and ETL Informatica Team Lead

Production Support / ETL Informatica - Team Lead - GR - 39895 - 72235 - JR189395

Position Title:

Production Support / ETL Informatica - Team Lead - GR - 39895 - 72235 - JR189395

Job Family:

IFT > Engineering​/Dev

Shift:

Job Description:

Job Title

Team Lead

Requirement Type

Full-Time Employee

Job Location

Bangalore/ Gurugram

Requirement Level

Team Lead

Hiring Manager

Delivery Manager

Primary Skill

ETL Informatica, Snowflake, SQL, Java Fullstack, Production support

Business

FHPS

Skill Category

Niche

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. 

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India is seeking a Team Lead with experience in leading and managing teams.

• Demonstrate sound knowledge of industry best practices, good organizational and leadership skills, and proficiency in Java technologies

• Understanding of IT service management concepts and should lead the production support engagement (L1 & L2 support).

• Identifying risk and conducting mitigation action planning.

JOB RESPONSIBILITY

• Lead 24/7 L1/L2 production support for Informatica ETL (PowerExchange, PowerCenter/IDMC), Datahub loads, Snowflake data models and implementation and API services; ensure SLA adherence and service stability.

• Own incident triage and restoration: monitor alerts, run bridge calls, engage Dev/Infra/DBA/vendors, and provide timely stakeholder updates/escalations.

• Manage batch/data pipeline operations: job scheduling, dependency management, restart/re-run, backfill/reprocessing, and handling failed/late feeds.

• Drive Root Cause Analysis (RCA) and problem management for recurring failures (ETL, data issues, performance, connectivity, API errors); track corrective actions to closure.

• Ensure data accuracy in Datahub: reconciliation checks, exception handling, data-quality validations, and coordination of downstream replays for impacted consumers.

• Support API operations: monitor availability/latency, handle integration failures, validate payloads/mappings, manage retries, and coordinate fixes for contract/schema changes.

• Provide release and change support: deployment readiness reviews, cutover/hypercare coordination, rollback planning, and validation of post-release job and API health.

• Own operational documentation: runbooks, SOPs, knowledge articles, support checklists, and standardized troubleshooting steps for faster resolution and handoffs.

• Manage 24/7 support staffing: on-call rotations, shift handovers, queue prioritization, and coaching/mentoring of analysts to improve first-time-fix and MTTR.

• Drive proactive monitoring and automation: improve alert quality, reduce noise, implement scripts/self-healing, and standardize restart/backfill procedures.

• Ensure compliance and controls: production access governance, audit evidence, change approvals, and adherence to security/data handling policies.

• Report operational KPIs: incident volume/severity, MTTR, SLA compliance, repeat incidents, job success rate, data-latency metrics, and action-plan progress.
  

QUALIFICATION

• Bachelors’ or Masters’ is Computer Science/ IT or equivalent
  

EXPERIENCE

• 10+ years of relevant IT experience.

• Experienced in leading Production support activities, ETL Informatica, Java applications, SQL
  

SKILLS AND COMPETENCIES

• Informatica PowerCenter: workflow/session monitoring, restart/recovery, error handling, performance tuning, metadata/log analysis.

• IDMC (IICS/Cloud Data Integration): taskflow/job monitoring, schedule/orchestration, secure agents, parameterization, troubleshooting runtime failures.

• ETL & Data Engineering fundamentals: incremental loads, CDC concepts, SCD, reprocessing/backfills, dependency management, data lineage.

• Datahub operations: batch controls, data validation/reconciliation, data-quality checks, master vs staging concepts.

• SQL (advanced): joins, window functions, query tuning, reconciliation queries, identifying data anomalies and duplicates.

• APIs: REST fundamentals, HTTP codes, authentication (OAuth/token), payload validation (JSON/XML), API log tracing, latency/availability monitoring.

• Scheduling tools: Control-M/Autosys/Cron (or equivalent) for job orchestration and dependency control.

• Monitoring & observability: Splunk/ELK, AppDynamics/Dynatrace, Grafana/Prometheus, alert tuning and dashboarding (tool-specific).

• Scripting/automation: Python/Shell/PowerShell for automation, log parsing, health checks, and repeatable runbook tasks.

• Cloud & infrastructure awareness: networking basics (DNS, TLS, firewall), Linux basics, certificates/keys, SFTP/file feeds, container/cloud basics where applicable.

• ITSM tools: ServiceNow incidents/problems/changes, knowledge management, CMDB awareness.
  

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development

• An inspiring culture built on innovation, creativity, and freedom

• Holistic well-being

• Comprehensive range of rewards and recognitions

• Competitive health and medical insurance coverage

• Best-in-class amenities and workspaces

• Policies designed with associates at the center
  

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type:

Full time

Experience Level

Entry Level