Senior Coordinator - Learning and Development

Sr. Coordinator - Learning & Development

Scope:

• SharePoint Administration: Manage and maintain SharePoint sites, content, and permissions for learning teams, ensuring accurate access control and compliance.
• Virtual Environment Support: Provision, configure, and maintain virtual machine environments for training, guaranteeing secure and stable platforms for hands-on learning on Cognitive, Azure and On-Prem. Regular communication to participants in key flagship programs. Update the lists and provide reports as and when needed
• ServiceNow Request Management: Handle and resolve learning-related ServiceNow requests promptly to minimize downtime and maintain SLA adherence.
• Analytics & Reporting: Support basic AI, analytics, and reporting needs to deliver actionable insights that enhance program effectiveness and learner engagement.
• LinkedIn Learning: Helps maintain repurpose licenses for all associates in Blue Yonder. Regular updates on key insights, participate in regular calls with LinkedIn and help provide quarterly business updates to Leadership
• Technical Enablement: Provide timely technical support to trainers and learners, ensuring smooth operations and an optimal learning experience.
• The role also requires basic exposure to AI concepts, prompt engineering, and Agentic AI, with a mindset to explore and apply these in learning operations.

What You’ll Do:

Platform & Content Management:

• Update the content of all SharePoint Pages for all Learning Business.
• Understand Blue Yonder's Platform and help associates in troubleshooting

Learning Infrastructure Support: 

• Provision, configure, and manage virtual machines required for training programs.
• Ensure VM environments are updated, stable, and meet training requirements.
• Monitor performance and resolve technical issues promptly.

ServiceNow Request Handling:

• Manage and resolve learning-related ServiceNow tickets efficiently.
• Handle access requests, course creation/setup help, and general learning system queries.
• Maintain accurate documentation and ensure timely ticket closure.

AI, Analytics & Reporting: 

• Support basic AI and analytics tasks for learning programs (dashboards, insights, data extraction).
• Assist in generating performance reports, usage analytics, and operational updates.
• Leverage available tools to automate or simplify repetitive learning operations. Knowledge on Creating Agents and Chatbots

Stakeholder Support:

• Collaborate with SME’s, HR, and IT teams to ensure seamless learning support.
• Participate in discussions to understand needs and provide suitable technical solutions.
• Maintain strong communication with stakeholders through updates and issue resolutions.

Continuous Improvement:

• Identify improvement opportunities in systems, processes, and user experience.
• Collect feedback from team members and learners to enhance operations.
• Support documentation of SOPs, best practices, and troubleshooting guides.

What We Are Looking For:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 3 - 7 years of experience working with SharePoint, IAAS Platform, IT operations, or learning technology support
• Hands-on experience with virtual machines (Azure, VMware, Hyper-V, etc.)
• Experience handling ServiceNow requests, preferably related to L&D or system access
• Understanding of AI concepts and analytics tools (Power BI, Excel, etc.)
• Ability to manage multiple operational tasks in a fast-paced environment
• Experience in working in Global environment and supporting associates in global time zones

Bonus Points If You Have

• Experience with Learning Management Systems (LMS)
• Exposure to automation tools or scripting
• Experience creating dashboards or reports
• Familiarity with cloud platforms (Azure/AWS)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level