Travel Consultant

Travel Consultant – Duties & Job Description

Selling travel packages, providing expert travel advice, and ensuring customers have a smooth and memorable travel experience. The role involves sales, customer service, itinerary planning, and maintaining client relationships.

Key Duties & Responsibilities.

1. Sales & Customer Acquisition

Promote and sell travel packages (domestic & international).

Handle inbound inquiries via calls, WhatsApp, email, and social media.

Convert leads into confirmed bookings through persuasive communication.

Upsell activities, tours, hotel upgrades, travel insurance, etc.

2. Travel Planning & Consultation

• Understand customer needs, budget, and travel preferences.
• Provide expert guidance on destinations, visas, itineraries, weather, and travel requirements.
• Create customized travel itineraries and quotations.

3. Booking & Operations

• Book flights, hotels, transfers, sightseeing, and holiday packages.
• Coordinate with vendors, hotels, airlines, and tour operators.
• Ensure all bookings are error-free and delivered on time.

4. Customer Service

• Assist clients before, during, and after their trip.
• Resolve travel issues such as rescheduling, cancellations, or emergencies.
• Maintain a high level of customer satisfaction.