IT Executive

🚨 URGENT HIRING | IMMEDIATE JOINERS PREFERRED 🚨

💼 We’re Hiring: IT Executive (IT & Infrastructure)

📍 Noida (Sector 62) | 💼 WFO (On-site)

⚡ 6 Days Working | Rotational shifts 

🎯 Role Overview:

We are looking for a proactive and technically skilled Sr. IT Executive with 3-4 years of experience in managing IT operations within a call center environment. The candidate will be responsible for maintaining IT infrastructure, supporting users, ensuring system uptime, and handling day-to-day IT operations related to desktops, networks, telephony, and applications.

✅ Key Responsibilities: 

IT Infrastructure & Support

* Provide L1/L2 technical support for desktops, laptops, printers, and peripherals.

* Troubleshoot hardware, software, network, and system-related issues.

* Install, configure, and maintain Windows/Linux systems.

* Manage user accounts, permissions, and access controls.

* Ensure smooth onboarding and offboarding of employees.

Call Center IT Operations

* Support dialer systems, softphones, headsets, and IP telephony.

* Monitor and maintain CRM/application accessibility for agents.

* Handle basic troubleshooting for VoIP, SIP, PRI, and call routing issues.

* Coordinate with telecom vendors and internet service providers for issue resolution.

* Ensure minimum downtime during operational hours.

Network & Security

* Monitor LAN/WAN, Wi-Fi, switches, routers, and firewall devices.

* Perform routine system health checks and preventive maintenance.

* Manage Active Directory, Firewall, and VPN-related activities.

* Monitor internet bandwidth and uptime.

Monitoring & Documentation

* Prepare daily IT health reports and incident logs.

* Coordinate with vendors for AMC, procurement, and repairs.

* Support IT audits and compliance requirements.

Required Skills

* Good knowledge of Windows OS, networking, and hardware troubleshooting.

* Understanding of IP Telephony, Dialers, and Call Center infrastructure.

* Basic knowledge of Active Directory, DNS, DHCP, and VPN.

* Familiarity with monitoring tools like Zabbix, Grafana, or similar tools.

* Knowledge of cloud platforms such as Amazon Web Services will be an added advantage.

* Strong troubleshooting and communication skills.

* Ability to work in rotational shifts, if required.

Preferred Qualifications

* Bachelor’s degree in Computer Science, IT, or a related field.

* Certifications such as CCNA, MCSA, ITIL, or equivalent will be preferred.

Preferred Experience

* Experience in a BPO/Call Center IT support environment.

* Experience handling environments with 100+ users.

* Experience with CRM support, dialers, and network troubleshooting.

* Exposure to CCTV, biometric, and access control systems will be an added advantage.