Employee Experience Analyst

Analyst-KDNI

Employee Experience Analyst

Role Description:

The Employee Experience Analyst will support the design and execution of initiatives that enhance the employee experience across the employee lifecycle. The role will focus on driving data-backed experience improvements, managing HR query resolution through AI-led tools, supporting engagement and performance initiatives, and contributing to a seamless employee experience across all HR touchpoints.

• Employee Experience Operations & Program Support

  • Assist in executing employee experience initiatives from onboarding to exit.

  • Support engagement, satisfaction, and retention programs aligned with business needs.

  • Ensure smooth HR touchpoints through timely coordination, communication, and issue resolution. 

  • Maintain and update employee experience trackers, dashboards, and documentation.
    

• Partnership with HRBPs and Talent Management 

  • Collaborate with HRBPs and Talent Management teams to support talent and engagement programs.

  • Assist with recognition initiatives, career development activities, and survey follow‑ups

  • Help track program outcomes and prepare reports for leadership review.
    

• Performance Management Cycle Support

  • Support operational readiness for goal-setting, mid-year, and annual reviews. Coordinate communications, timelines, FAQs, and employee assistance during cycles.

  • Assist in collating performance cycle queries, FAQs, and cycle dashboards.
    

• AI Chatbot & HR Query Management Support

  • Assist in managing daily HR query resolution using AI-powered chatbot tools

  • Monitor bot accuracy, chatbot content, and query responses

  • Escalate issues and track first-time resolution (FTR), TAT, and CSAT metrics

  • Analyze chatbot interaction data to identify improvement opportunities.
    

• Engagement, Feedback & Retention Insights

  • Support execution of pulse surveys, eNPS, and action planning activities.

  • Help track exit themes, feedback loops, and recurring patterns.

  • Prepare monthly/quarterly dashboards and insights for HR leadership.
    

• Continuous Improvement & Analytics

  • Maintain HR experience SLAs, TAT reports, and service quality scorecards.

  • Analyze experience-related data, identify gaps, and recommend improvements.

  • Support automation and process improvement initiatives across HR Operations

• 2–5 years of experience in HR. 
• Good knowledge of HR policies and Performance Management Process
• Good written and verbal communication skills
• Strong organizational, time management, and multitasking abilities.
• High level of integrity, confidentiality, and discretion in handling sensitive information.
• Attention to detail and a commitment to accuracy in all tasks and reports.
• Bachelor’s Degree in Human Resources, Business Administration, or a related field will be an added advantage.

Experience Level

Entry Level