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Technology Support Engineer

Accenture India Private Limited

Technology Support Engineer

Accenture India Private Limited

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Description

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : Microsoft Windows Server Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
- Good To Have Skills: Microsoft Windows Server Administration.
- Strong troubleshooting skills with the ability to analyze complex system issues.
- Experience in managing and maintaining endpoint configurations and deployments.
- Familiarity with system monitoring tools and performance tuning.
- Ability to work effectively in a fast-paced, dynamic environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Gurugram office.
- A 15 years full time education is required.