Employee Experience Executive

Executive - KDNI - Employee Experience

Employee Experience Executive

Role Description:

The Employee Experience Executive will support the design and execution of initiatives that enhance the employee experience across the employee lifecycle. The role will focus on driving data-backed experience improvements, managing HR query resolution through AI-led tools, supporting engagement and performance initiatives, and contributing to a seamless employee experience across all HR touchpoints.

• Employee Experience Operations & Program Support
  • Assist in executing employee experience initiatives from onboarding to exit.
  • Support engagement, satisfaction, and retention programs aligned with business needs.
  • Ensure smooth HR touchpoints through timely coordination, communication, and issue resolution. 
  • Maintain and update employee experience trackers, dashboards, and documentation.
    
• Partnership with HRBPs and Talent Management
  • Collaborate with HRBPs and Talent Management teams to support talent and engagement programs.
  • Assist with recognition initiatives, career development activities, and survey follow‑ups.
  • Help track program outcomes and prepare reports for leadership review.
    
• Performance Management Cycle Support
  • Support operational readiness for goal-setting, mid-year, and annual reviews. Coordinate
  • communications, timelines, FAQs, and employee assistance during cycles.
  • Assist in collating performance cycle queries, FAQs, and cycle dashboards.
    
• AI Chatbot & HR Query Management Support
  • Assist in managing daily HR query resolution using AI-powered chatbot tools
  • Monitor bot accuracy, chatbot content, and query responses
  • Escalate issues and track first-time resolution (FTR), TAT, and CSAT metrics
  • Analyze chatbot interaction data to identify improvement opportunities.
    
• Engagement, Feedback & Retention Insights
  • Support execution of pulse surveys, eNPS, and action planning activities.
  • Help track exit themes, feedback loops, and recurring patterns.
  • Prepare monthly/quarterly dashboards and insights for HR leadership.
    
• Continuous Improvement & Analytics
  • Maintain HR experience SLAs, TAT reports, and service quality scorecards.
  • Analyze experience-related data, identify gaps, and recommend improvements.
  • Support automation and process improvement initiatives across HR Operations

• 3–6 years of experience in HR
• Good knowledge of HR policies and Performance Management Process
• Good written and verbal communication skills
• Strong organizational, time management, and multitasking abilities.
• High level of integrity, confidentiality, and discretion in handling sensitive information.
• Attention to detail and a commitment to accuracy in all tasks and reports.
• Bachelor’s Degree in Human Resources, Business Administration, or a related field will be an added advantage.

Experience Level

Executive Level