Process Developer - Order to Cash and Deductions Management

 Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process developer - Deductions and Disputes, Order to Cash 
Responsible and accountable for handling the transactional flow of end-to-end trade activities. Responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions, accounts receivable. Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our clients  
Responsibilities 
•    The Non trade promotion analyst will be responsible for working on Non trade promotion management tool to clear invoices and deductions against non-trade activities 
•    Disputes and deductions. 
•    Manage Claims and Accounts Receivables. 
•    Able to address any potential order/deduction/contract issues. 
•    Provide timely communication with clients and customers. Participate in client/customer conference calls as scheduled; providing feedback and insight.  
•    Communicate regularly with management advising any critical issues or opportunities. 
•    Provide reports to clients/customers as needed. 
Qualifications we seek in you 
Minimum Qualifications 
•    Associate’s Degree or equivalent office experience 
•    SAP experienced 
•    Proficiency in Microsoft Office with a focus on Excel 
Preferred Skills and Abilities 
•    Order Entry Administration 
•    Process orders, deductions, or contracts into management system in a timely manner 
•    Proactively address any potential order/deduction/contract issues 
•    Provide timely and thorough communication to all of our valued clients and customer 
•    Communicate regularly with management advising any critical issues or opportunities and Participate in client/customer conference calls as scheduled; providing  
•    Excellent written and verbal communication skill 
•    Well-organized, detail-oriented, and able to handle a fast-paced work environment 
•    Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines 
•    Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines 
•    Good computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 


Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.