Senior Business Analyst - Process and Service Design

Senior Business Analyst

WPP is the trusted growth partner for the world’s leading brands. 

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. 
 
We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.
 
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 
 
For more information, visit WPP.com.
 

 

Why we're hiring:

WPP Open is our foundational platform unifying WPP's global network. It streamlines critical workflows, fosters collaboration, and drives efficiency and creativity across our diverse portfolio, shaping the future of marketing and communications. 

  
The Opportunity: We're seeking a Process Designer to optimize the core workflows of WPP Open. This pivotal role demands a deep understanding of systems, and the ability to translate disparate processes & system structures into tangible, user-centric, and operationally sound solutions at an enterprise scale. You'll ensure seamless experiences by integrating service design with robust process optimization.  

What you'll be doing:

• Strategic Design Leadership:Lead the design and optimization of WPP Open's core workflows, integrating experience with underlying operational processes.  
•  Holistic Systems Thinking: Apply rigorous systems thinking to analyse complex interdependencies (users, processes, tech, organization) and identify leverage points for systemic improvement.  
•  Integrated Blueprinting & Mapping: Develop comprehensive service blueprints and detailed process maps to visualize, analyse, and optimize end-to-end user journeys and operational mechanics.  
•  Systems & Process Design: Translate strategic insights into actionable system and process designs, collaborating with product, engineering, and operations teams to define requirements and ensure feasibility.  
•  Process Optimization: Identify inefficiencies and facilitate re-engineer processes to improve efficiency, reduce errors, and enhance user experience.  
•  User & Process Research: Conduct in-depth research to uncover user needs and process pain points, translating findings into actionable design decisions.  
•  Stakeholder Collaboration: Partner with diverse stakeholders (product, engineering, business units) to align on integrated service and process solutions.  
•  Prototyping & Testing: Develop and iterate on prototypes and process simulations to validate solutions with users and stakeholders.  
•  Impact Measurement: Define and track metrics to measure the success of designed services and optimized processes.  

What you'll need:

• 10+ years in Service Design, Process Design, or Strategic Design, with a strong  portfolio in complex enterprise platforms.  
• Proven expertise in applying systems thinking to solve complex business and user problems.  
• Demonstrable experience in creating and utilizing both detailed service  blueprints AND process maps.  
• Strong capability in translating service concepts into actionable system and  operational designs.  
• Expertise in user research methods AND process analysis techniques.  
• Proficiency with design/prototyping tools (Figma, Miro) AND process  modelling tools (e.g., Visio, Lucidchart).  
• Excellent communication, presentation, and facilitation skills.  
• Ability to thrive in a fast-paced, agile environment.  
• Experience with B2B/enterprise software platforms highly desirable. 

  
Education:  
• Bachelor's or Master's degree in Design, HCI, Business Process Management, or related field. Relevant certifications (e.g., Lean Six Sigma, BPM) a plus  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

Experience Level

Senior Level