KYC Associate - (Khasi,Pnar,Jaintia)

About the team

slice is looking for a dedicated and customer-focused Video KYC Associate to join our dynamic team. In this position, you will be instrumental in enhancing our customer onboarding experience by conducting video-based verifications. You will interact with customers through video calls, ensuring the accurate collection and verification of their identification documents while adhering to regulatory requirements. As a VKYC Associate, you will leverage digital skills, operational knowledge, and impactful customer interactions to ensure a smooth and compliant onboarding process.

About the role

• Video customer identification carries out customer identification process through video calls performing due diligence checks and reviewing KYC documentation through video calls.
• Customer service must exhibit the highest standard of customer service to ensure customers are comfortable through our verification process.
• Demonstrate excellent face-to-face customer handling skills.
• Exhibit a strong willingness to thrive in a digital onboarding experience.
• Adhere strictly to internal control policies, ensuring all activities comply with regulatory and legal standards.
• Achieve monthly performance metrics related to successful VKYC completions, occupancy rates, availability, logged-in hours, and average handling time (AHT).

What you will need

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills.
• Excellent presentation skills are mandatory.
• 0-2 years of experience in fintech, banking processes, video banking, or phone banking is a plus.
• Flexibility and adaptability in a challenging and ever-changing environment.

Life at slice:

Life so good, you’d think we’re kidding

• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
• We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Come join our crew!

About us

slice the way you bank

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.