Technology Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Linux
Good to have skills : Unix Architecture and Design
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux.
- Good To Have Skills: Experience with Unix Architecture and Design.
- Strong troubleshooting skills to diagnose and resolve complex system issues.
- Ability to work with command-line tools and scripting for automation and monitoring.
- Familiarity with system performance tuning and resource management.
- Experience in managing and supporting enterprise-level applications in a production environment.

Additional Information:
- The candidate should have minimum 5 years of experience in Linux.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.