Senior Operations Supervisor - HR Shared Services

Senior Operations Supervisor - HR Shared Services

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role Overview : The AVP acts as the Workday and HR Technology champion, enabling digital transformation and operational efficiency while leading a geographically dispersed, high-performing HR Shared Services (HRSS) team.

Key Responsibilities
1. Strategic Leadership for Employee Lifecycle Operations
• Provide strategic direction and oversight for global onboarding, internal transfers, and offboarding operations.
• Ensure delivery of a world-class employee experience by maintaining seamless, compliant, and scalable lifecycle processes across all regions.
• Drive governance of SLAs, KPIs, compliance controls, and quality standards across HR operations.
• Anticipate risks, proactively address process gaps, and steer the function toward operational resilience.

2. Workday Ownership & HR Technology Transformation
• Serve as the senior Workday SME for Employee Lifecycle processes, ensuring optimized system usage and data accuracy.
• Lead global Workday enhancement initiatives, including process redesign, configuration updates, automation scripts, and system troubleshooting.
• Collaborate with HRIS, IT, and cross-functional leaders to implement technology-driven improvements and digital automation solutions.
• Champion AI-enabled HR solutions, leveraging analytical insights to improve process throughput and workforce experience.

3. Global People Leadership & Stakeholder Alignment
• Lead and develop multi-region HRSS teams, fostering accountability, operational rigor, and a high-performance culture.
• Optimize workforce planning, resource allocation, and time-zone coverage to maximize service efficiency.
• Strengthen strategic partnerships with HRBPs, Talent Acquisition, Compensation, Payroll, IT, Legal, and Compliance teams.
• Act as the senior escalation leader for complex employee lifecycle cases, audits, and regulatory matters.

4. Process Excellence, Standardization & Automation
• Establish global operating standards, process harmonization, and governance frameworks across countries.
• Identify automation opportunities to reduce manual processing and improve speed, accuracy, and cost efficiency.
• Lead continuous improvement initiatives using Lean, Kaizen, or comparable methodologies.
• Ensure robust documentation including SOPs, process maps, metrics dashboards, compliance documentation, and audit trails.

Skills & Experience Required
• 8–12 years of progressive HR Shared Services / HR Operations leadership experience, including managing global teams.
• Strong Workday expertise (business process configuration, data management, and lifecycle workflows).
• Deep understanding of global HR compliance requirements, statutory labor norms, and operational controls.
• Proven track record of leading transformations, automation initiatives, and process standardization across multinational environments.
• Excellent cross-functional stakeholder management and executive communication skills.
• Strong analytical capabilities with experience managing SLAs, metrics dashboards, and operational insights.
• Experience with Lean, Kaizen, Six Sigma, or similar methodologies is an advantage.
• MBA or equivalent advanced degree in HR preferred.
• Highly organized, detail-oriented, and proficient in Microsoft Office and HR analytics tools.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience Level

Senior Level