Telecaller

As a telecaller in our overseas education company, you will be the first point of contact for potential students interested in studying abroad. Your primary responsibility is to provide comprehensive information about international education opportunities, counsel students regarding courses and admission processes, and maintain high standards of customer service over the phone.

• Key Responsibilities:Make outbound calls to prospective students and respond to inbound queries regarding overseas education programs.
• Guide students about available courses, universities, eligibility, and admission procedures abroad.
• Counsel and support students throughout the application and enrollment processes.
• Clearly explain our company’s services, process, and eligibility requirements.
• Schedule consultations and follow-up with leads to ensure engagement and conversion.
• Promote university tie-ups and program offerings.
• Maintain accurate records of all calls, leads, and follow-up outcomes in CRM systems.
• Collaborate with the admissions team and ensure seamless guidance for each student.
• Stay updated with changing trends, countries, and courses in international education.
• Qualifications:High school diploma is mandatory; a graduate degree is preferred.
• Previous experience in telecalling, customer service, or a similar role (preferably in the education sector).
• Excellent verbal communication skills in English; fluency in additional languages is an advantage.
• Proficiency in using CRM software and Microsoft Office.
• Ability to handle a high volume of calls and work efficiently under pressure.
• Quick learning ability about course details and international education markets.
• Desired Skills:Strong interpersonal and persuasive skills.
• Active listening and empathetic counselling abilities.
• Excellent telephone etiquette and professional attitude.
• Goal-oriented and self-motivated approach.
• Detail-oriented and strong record-keeping capabilities.
• Ability to handle rejection positively and maintain follow-up discipline.
• What We Offer:Supportive team environment and professional development.
• Exposure to the global education industry.
• Competitive salary and incentives for conversions.
• Opportunities to grow in career counselling and education management.