Senior Telecaller

JOB DESCRIPTION – TELE CALLER (only female candidates)

Position

Tele Caller

Department

Sales & Customer Acquisition

Location

Indore, Madhya Pradesh

Reporting To

Team Leader / Sales Manager

About Graceland

Graceland is one of the most trusted brands in Indore's real estate sector, offering premium plotted developments and delivering quality investment opportunities to customers. We are committed to providing transparent transactions, excellent customer service, and long-term value to our clients.

Job Summary

The Tele Caller will be responsible for contacting prospective customers, generating site visit opportunities, understanding customer requirements, and coordinating with the sales team to achieve plot booking targets.

Key Responsibilities

Lead Management

• Make outbound calls to prospective customers.
• Explain project details and investment benefits.
• Qualify customer requirements and interests.
• Maintain customer records and follow-up data.

Customer Engagement

• Schedule site visits and sales meetings.
• Build strong relationships with prospective buyers.
• Handle customer queries professionally.
• Ensure regular follow-up with interested customers.

Sales Support

• Coordinate with the sales team for site visits and closures.
• Track customer progress from inquiry to booking.
• Assist in achieving monthly sales targets.

Reporting

• Submit daily call reports.
• Update lead status regularly.
• Participate in team review meetings.

Performance KPIs

Daily Target

• Minimum 120 Calls per Day

Monthly Target

• 15 Plot Bookings

Other Requirements

• Consistent Follow-Up
• Accurate Reporting & CRM Updates
• Customer Relationship Management

Skills Required

• Excellent communication and convincing skills
• Customer relationship management
• Follow-up and negotiation skills
• Basic computer knowledge
• Positive attitude and target-oriented approach

Preferred Experience

• Telecalling, telesales, real estate, banking, insurance, NBFC, or financial services experience preferred.
• Freshers with excellent communication skills may also apply.

Probation Period

• 2 Months Probation

Compensation & Incentives

• Fixed Salary
• Attractive Performance-Based Incentives
• Career Growth Opportunities
• Training and Mentorship Support

Note:

Achievement of monthly targets is mandatory. Attractive incentives will be offered for exceeding booking targets and delivering outstanding performance.