Store Manager

Store Manager Job DescriptionJob Title: Store Manager

Job SummaryThe Store Manager is responsible for overseeing the daily operations of the café/store, ensuring exceptional guest experiences, achieving sales and profitability targets, maintaining operational standards, and leading the team to deliver consistent quality and service. The Store Manager is accountable for staff development, inventory management, financial performance, and overall store excellence.

• Key ResponsibilitiesOperations ManagementOversee daily store operations and ensure smooth functioning of all departments.
• Maintain high standards of product quality, presentation, cleanliness, and service.
• Ensure compliance with company SOPs, food safety, hygiene, and health regulations.
• Monitor opening and closing procedures and ensure operational readiness at all times.
• Team LeadershipRecruit, train, coach, and develop team members.
• Conduct regular team briefings, training sessions, and performance reviews.
• Create staff schedules and manage manpower efficiently.
• Foster a positive, professional, and productive work environment.
• Customer ExperienceEnsure guests receive exceptional service and hospitality.
• Handle customer feedback, complaints, and service recovery professionally.
• Build relationships with regular guests and encourage customer loyalty.
• Sales & Business PerformanceDrive sales and achieve revenue targets.
• Monitor key performance indicators (KPIs) such as sales, average bill value, labor cost, and food cost.
• Implement promotional activities and local marketing initiatives.
• Identify opportunities to increase sales and improve profitability.
• Inventory & Cost ControlManage inventory levels and ensure timely ordering of supplies.
• Conduct regular stock counts and audits.
• Minimize wastage, pilferage, and operational losses.
• Monitor food and beverage costs and maintain target margins.
• Financial ManagementHandle daily cash reconciliation and banking procedures.
• Review sales reports and operational expenses.
• Ensure accurate record keeping and reporting.
• Qualifications & SkillsBachelor's degree or diploma in Hospitality, Hotel Management, Business Administration, or related field preferred.
• 3–5 years of experience in café, restaurant, retail, or hospitality management.
• Strong leadership and people-management skills.
• Excellent communication and customer service skills.
• Proficiency in POS systems, inventory management, and Microsoft Office.
• Strong problem-solving and decision-making abilities.
• Key Performance Indicators (KPIs)Sales growth and target achievement.
• Customer satisfaction scores.
• Labor cost and productivity.
• Inventory accuracy and cost control.
• Staff retention and training completion.
• Compliance with operational and quality standards.
• Reporting ToArea Manager / Operations Manager
• Direct ReportsAssistant Store Manager
• Café Manager
• Shift Supervisors
• Baristas
• Service Staff
• Kitchen Staff (if applicable)

Purpose of the Role:

To lead the store team in delivering outstanding customer experiences while driving sales, profitability, operational excellence, and team development.